AnyVan

HORRENDOUS COMPANY!

I had gone through the whole phone process and walk around of what I needed moving. I was quoted and paid the amount asked and I didn’t use their ultimate service as there were only a couple items I wanted extra protection for which I paid extra to have these special items packed and protected by them (custom made desk and artwork). On the day of moving the team that turned up instantly charged me an extra £1000 saying I was over my quota and I had to pay it there and then or I wouldn’t have my belongings moved (keeping in mind only 1 can was actually packed at this point). The team they sent me didn’t speak a word of English so I couldn’t even communicate what I wanted to and when I told them to speak to my sales consultant at Anyvan they didn’t know who I was on about. I called my sales consultant and he said that’s wrong we’ll sort out compensation for you.

I was assured weeks before that they would protect my carpets as I was leaving rented property and they walked mud all into the house. My home was loaded onto 2luton vans for delivery the following day.

The next day 1 van arrived and I was informed the other had broken down somewhere in Birmingham and would be with me later. The second van that turned up around 1700 was a totally different van and the second delivery had now actually been split into 2 deliveries and the last delivery didn’t show up until 2200 that night by which point I couldn’t unpack anything as I was exhausted myself from a 6hour drive the day before from Hampshire to Wakefield and didn’t get to bed until 2am.

When communicating with the removal teams boss by phone he was very dismissive and argumentative.

The precious items I paid extra for to be packaged by them turned up with one pathetic layer of MY own bubble wrap to one of my £990 pieces of artwork was damaged. When I went through Anyvan’s claim team they took weeks to investigate, their communication with me was extremely poor and I had to chase them for updates and when they did get back to me, despite them saying they acknowledge the damages were fresh they claim that they probably got damaged when I unpackaged it and they would offer me £175 in total for damages to two pieces of artwork and a custom made £4500 desk!

An absolute AWFUL company in the way they have treated myself and my father and if this is how they treat disabled people then I’d hate to see how they treat able bodied persons! Calling me a liar and offering an insulting amount of compensation to my precious items even after I said I didn’t want to pursue other items that got damaged, only the items that could not be replaced!

PLEASE AVOID THIS COMPANY because for what I ended up paying I could have paid for a well known national moving company; they’re clearly out to save themselves money and obviously don’t care at all about the customers belongings. I’ve not been this upset and insulted ever after paying for a service let alone to be called a liar. If I wanted my items to be dropped kicked into the back of a Mercedes sprinter I’d have made the effort with my good leg to do it myself!

I have asked them for the CEO’ contact details and they have refused. I asked them to speak to a manager on numerous occasions and they refused. I WILL be taking my case further as far as it will go.

Move size: 3 Bedroom Home Service cost: £3000

We had a cabinet moved from Liverpool to Tring. The delivery guys were great looked after my cabinet very well. Wrapped nicely glass shelves kept in the cab. They arrived early evening due to an accident but kept me informed and the tracking was great.
The actual booking was a little complecated so I rang the office and spoke to a very helpful lady who explained and booked for me. I will say it was more expensive than I expected but I did want a same day delivery. I think if you have no gites to timing it is cheeper.

Service cost: £164

DO NOT EVER USE ANYVAN!

I’ve just had the most infuriating experience with AnyVan, and I cannot stress enough how utterly appalling their service is. I booked two separate appointments for home moves—one for my girlfriend’s belongings, and one for mine, both within the same week, and both going to the same location. What a colossal mistake that turned out to be.

First appointment: Two drivers showed up in a DPD van—fine, whatever. They were polite and punctual, but that’s where any shred of competence ended. The job? Simple: remove a bed, a fridge, and a TV stand. One major issue: They flat-out refused to dismantle the bed (even though this was part of the job). The fridge was the real disaster. It was going down a flight of stairs, and the so-called movers kept telling me it was their first day. Are you kidding me?! By the end of the entire ordeal, my £900 American fridge (which I’d purchased only seven months ago) was left with scratches, dents, and chipped paint. After I complained to AnyVan, they had the nerve to offer me a pitiful £50 in compensation. That was their solution. £900 worth of damage and they offer me peanuts?

Second appointment: This one was even worse. I paid an extra £26 to have a driver arrive between 9 am - 12 pm. What do I get? A message at 1:30 pm saying the guy was running late, with no apology and, of course, no refund for the delay. The driver, a guy named Siddiq, was flustered and unprofessional from the second he arrived. I asked if he wanted to see the items before loading. His response? “Bruv, I’ve been doing this for 15 years.” Great attitude, huh? As he loaded my things, he was aggressive, argumentative, and rude. When I politely asked if he could be careful with my items, he snapped at me, saying he was “running late” and needed to leave soon. How is that my problem? But it gets worse…

I specifically paid for 1st-floor-to-1st-floor delivery (it was right there on the booking confirmation). Siddiq flat-out refused, claiming he would only collect or deliver from the ground floor. So not only did I have to haul my stuff down a flight of stairs, but I then had to drag it up to my new property. Unbelievable!

And then the absolute final straw: Siddiq broke some of my belongings in transit. He barely acknowledged it, and when I pointed out that my TV and stand were ruined, he nonchalantly said, “It will probably just clip back in.” When I told him that the damage was irreparable, his response was to tell me to “call the company” and “tell them you had the worst driver ever.” That’s when it hit me—this isn’t a one-off. This is just how AnyVan operates. They don’t care. No responsibility, no accountability.

Let me make it crystal clear: AnyVan is a scam. They sell themselves as cheap, convenient, and simple. But when it comes to handling your belongings, they are a nightmare. The drivers are subcontracted and frankly, many of them are so unprofessional they wouldn’t last a day with a reputable moving company. And don’t expect any real customer service if things go wrong—because it won’t happen.

I will NEVER, ever use AnyVan again. I’d rather pay more for a professional, reliable company that actually values my things. AnyVan is a cowboy operation that belongs on the Rogue Traders website. Stay away at all costs.

Move size: 1 Bedroom Home Service cost: £459

We hired AnyVan for what was supposed to be a full-service, premium move (ref: AV-8812773). Instead, we received a chaotic and careless experience — and we’re still dealing with the consequences.

First, the company took an unreasonably long time to respond to our emails. When they eventually did, they offered apologies — but no meaningful solution. What we need is not just words, but financial compensation.

The wardrobe boxes we paid for were never delivered — and we have not received a refund.

Our own boxes were damaged because the movers didn’t bring the ones they were supposed to.

One of the beds was incorrectly assembled, missing bolts and left unstable. We now have to hire someone else to fix it.

Several of our belongings were scratched, crushed or broken due to lack of proper wrapping and stacking.

This has resulted not only in stress and frustration, but real financial loss: we are out of pocket for missing items, repairs, and additional help we should never have had to arrange ourselves.

We’ve shared all photos and videos, and we’ve spent a huge amount of time trying to resolve this. So far, we’ve received only a token gesture and vague promises.

We cannot recommend AnyVan based on this experience. Think twice before trusting them with your move.

Move size: 4 Bedroom Home Service cost: £1000

I paid around £1,000 expecting a professional moving service. What I got was chaos.

The van that turned up didn’t have the tail lift I was promised. A long list of agreed items weren’t taken, including a shoe cabinet, printer, floor lamp, ironing board, and 2 IKEA bookcases, which had to be left behind entirely.

The van was far too small, forcing us to dismantle multiple items unnecessarily, when we were told to only dismantle for access by AnyVan. Several things were damaged in the process, including the main wardrobe. To top it off, they even sent me a tracking link for the wrong van!

When I called on the day asking for a second van to complete the move in one go, they refused. I had to hire my own van and get my father-in-law to drive it for 3 hours, despite already paying them nearly a grand.

I filed a formal complaint on the 16th of June, and followed up by another email on the 20th of June, no reply, no apology, nothing.

Avoid this company. Completely unreliable, unprofessional, and radio silent when things go wrong.

If the company even bothers, you've received the emails from Abdullah.

P.S. The driver and his mate did all they could to help us despite the lack of competence from AnyVan.

Move size: 3 Bedroom Home Service cost: £995

If I could give zero stars, I would.

I ordered a van to move some large boxes and suitcases. After being told by the agent regarding the moving personnel that “they” would move my stuff and all I had to do was direct “them” on where to drop it, imagine my shock when a single man came on the day. The boxes were wayyy too heavy for him to move and I had to help with the move even after I paid over £100 for this service. The move time was extended by such a long time that I missed an appointment on the day.

I also asked if I could follow the van and was told that I could. Only for the driver to say I couldn’t and I had to spend additional money on a train ticket.

The drop off was even worse as I had to carry half the load with the guy, lugging incredibly heavy suitcases across a parking garage. My asthma did not help matters and I had to use my inhaler after the driver left. A week later, and my body still hurts in places I don’t even know the names to.

Called the customer service to complain, a lady said they’d get back to me 3 days later, nothing.

Called again a few days after and had the worst service of my life.

This lady “Thea” basically called me an illiterate, saying I said “follow the Van” instead of “ride inside the Van” and for that reason, I was at fault for thinking I’d be able to ride with the driver.

I was also apparently at fault for not asking how many people the agent was referring to when he said “THEY would move the load, and to just direct THEM at the drop off” (which obviously was not in reference to a single person when he said it).

The gaslighting, lack of empathy, and overall disregard during this call was so insulting and downgrading.

To add insult to this festering injury that is AnyVan, the driver charged me an additional £48 on the day for an extra box!!

So, DO NOT USE AnyVan! There are so many better services out there who won’t provide shitty service, put the health of you and their driver at risk, and basically call you stupid for raising a complaint.

Move size: Studio Service cost: £157

Avoid AnyVan at all costs. My experience was extremely stressful and highlighted how unreliable this company is.

I booked a move for 4 November 2025 (12- 4pm). At 8am I received a message saying my movers were on their way, along with a tracking link. Throughout the day, the arrival time kept getting pushed back. I was given the driver’s number; when I reached him, he claimed he’d arrive after another job. By 6:30pm, the tracking link stopped working and he stopped answering calls.

Customer support was equally unhelpful. They couldn’t reach the movers either, leaving me stranded with all my belongings packed and waiting in my building’s lobby. I also had to consider last-minute accommodation because it was clear the move wasn’t happening. After lengthy back-and-forth and no willingness to compensate me, they rescheduled for the next morning.

When the movers finally arrived on the 5th, they claimed they couldn’t unscrew my bed frame and didn’t bring the right tools. Even after I provided tools, they insisted two screws wouldn’t come out. I removed them myself in under a minute, showing they simply didn’t want to take the bed. After this, one mover refused to speak to me for the rest of the job, leaving all communication to his colleague.

At the new location, they made me stand outside to “watch for parking tickets,” despite available parking nearby that I’d pointed out earlier. They also ignored my instructions about where the bed should go, insisting it wouldn’t fit, yet I moved it into the correct spot myself without issue once they left.

When I contacted the company afterward to request compensation for the distress and extra work I had to do, they refused at first and eventually offered only a £10 refund on a £300 move.

Overall, the service and support were appalling. This company turned an already stressful move into a nightmare, and after speaking with others, I learned my experience was not unusual. I strongly recommend avoiding AnyVan.

In an ideal review, I would leave them no stars at all!

Move size: Partial Move Service cost: £300